Hats off to airline employees

I spent Sunday in airports in Rome and Philadelphia and I am happy to say that my little grey and red Wenger suitcase popped through out onto the baggage conveyer in Boston.

Sunday, US Air was doing some kind of computer changeover, and it did not seem to be going smoothly. But I have to say, the people behind the counters stayed patient with more stories from more frustrated passengers than I have ever seen. I would have been tempted to say, “Hey, I only work here!” So to any execs of US Air who might read this: the lady in Philly who had been on since 3 a.m. trying to figure out the computer to get us on flight 1200- give her one of those free tickets and hotel accommodations you were offering to any passengers who would get on the next flight.

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Filed under Just thinking, Technology, Training

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